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Frequently Asked Questions

No. You can also shop as a guest if you want.

Currently, we can only accept cash payments by credit card.

We provide International All Shipping Methods.

It may take up to 2 months according to the International normal shipping methods.

Normally, our customers would not be charged any tariffs. however, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Of course. Before Your order is shipped, you can cancel it in my account / my orders menu.

Before your order is shipped, from the menu of my account / orders After it has been shipped, you can follow it from the cargo tracking section.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please Check the Delivery Information page for details.

You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track" under "My Orders" to follow your parcel.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

1. You have 15 days to decide if an item is right for you, if not, you can certainly come to us within 15 days of receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

3. We do not accept returned items that were sent back by you directly without checking with us first.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note:

The original shipping fee and shipping guarantee are non-refundable.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information.

We want to sort out any issues with wrong/defective items straightaway.

As soon as you discover a wrong/defective item, please contact our Customer Service with:

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We'll get back to you as soon as we can

We are currently only able to accept to pay with one card per order.

Of course. You can concat our customer representative for bulk purchases.

If an item is marked as "Sold Out", we suggest you check the site frequently in the next two weeks in case it restocks. However, if it does not restock within few weeks, it is likely to be removed from our online store.

Currently shipping from China, United states, Russia European countries according to proximity.

We respect your privacy and keep your personal information confidential.

We can't change/update our customers' email addresses as of now. If you don't have orders or finished everything in previous orders, you can contact Customer Service to delete your account first. Then you can create a new account with new email address.

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

One of the most secure online system is applied to our website to protect your personal information against unauthorized use.

We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

There could be several reasons:

1) Most of the time is that you have entered the email address or password incorrectly.

2) If you signed in with Facebook or Google the first time, you will need to click the "Sign in with Facebook/Google" button to log in.

3) If forgot your password, please click the button “Forgot your Password” on page LOG IN, or refer to the Related Article.